Frequently Asked Questions

Warranty

Goldline offers 100% Satisfaction guaranteed. We offer a full manufacturers warranty. We value our standard and quality of product. Goldline offers a full repair service to our footwear and other products. We have a longstanding history of product quality and continue to service our customers. Please call our customer service or email us should you have a concern.

Refunds

Goldline will extend a full refund for product not damaged, abused or worn within1 year of purchase with the original receipt. Customer will be responsible for all costs for shipping back the product. Please note that if an incorrect item has been shipped and Goldline is in error we will incur all costs to have the order shipped. Please call our customer service for a return number.

Exchanges

Goldline accepts exchanges on product brought within one year of purchase. Please note that we will honor the price from the original receipt. Customer will be responsible for all costs for shipping back product. Please note that if an incorrect item has been shipped and Goldline is in error we will incur all costs to have the order shipped.

Attention all customers, before you send ANY product to Goldline you must contact us @
(800) 465-6900 ext 2 for a RETURN NUMBER.

Attention all US customers

If you are directed to send any product to our office in Canada please make sure the following information goes on your package:

Return Number – provided by Goldline Customer Service (800)-465-6900

DO NOT SHIP VIA COURIER I.E. UPS OR DHL

ONLY SEND VIA UNITED STATES POSTAL SERVICE

Please mark the following on your package: RETURN TO SENDER

This information is very important; it is required to avoid all DUTY CHARGES. GOLDLINE WILL NOT BE RESPONSIBLE FOR ANY CUSTOMS OR DUTY CHARGES.